Terms of service

# Terms of Service

Last updated: [PUBLICATION DATE]

These Terms apply to [STORE URL], operated by Gains Promotion, a sole proprietorship based in the Netherlands, trading as [BRAND]. “We,” “us” and “our” refer to Gains Promotion. Shopify provides the technology used to operate the store; your purchase is from us.

Business address: [COMPLETE VERIFIED BUSINESS ADDRESS, NETHERLANDS]. Customer support: [SUPPORT EMAIL].

## Using this store
You must be legally able to enter into a purchase agreement to place an order. Provide accurate order and contact details, and use a payment method you are authorized to use. You do not need to create an account to check out. If you use an account, keep your sign-in credentials secure.

Do not use the store for fraud, unlawful activity, interference with its operation or unauthorized access to systems or information.

## Products and information
Our store offers personal-care and comfort products, including face tape and patches, leakproof underwear, bunion tape, compression socks and wrist/thumb supports. Read the description, size information, materials, instructions and warnings for the exact item before ordering. Colors can look different on different screens; this does not excuse supplying a materially different product.

Website information is not individualized medical advice. Product experiences vary, and no statement in these Terms creates a treatment, cure or guaranteed-result claim. Follow the product instructions, stop use if irritation or other concerning symptoms occur, and seek appropriate professional advice for persistent symptoms or questions about suitability. These statements do not limit responsibility for product safety, accurate descriptions or legally required remedies.

## Prices and payment
Prices are shown in US dollars unless a different currency is expressly displayed. Applicable taxes and any shipping charges are shown before you submit your order. Payment options are those available at checkout. Offers apply only on their stated terms. We do not add undisclosed handling or restocking fees after purchase.

## Orders, availability and errors
After an order is submitted, we send an acknowledgment. We may need to verify payment, availability or suspected fraud before dispatch. If we cannot fulfill an order, we will tell you and refund amounts paid for the unfulfilled items and applicable charges. We do not replace an ordered product with a different item without your agreement.

If a material pricing or description error affects an order, we will contact you with a correction and the option to accept it or cancel for a refund. We do not use this provision to avoid responsibility for a product already supplied incorrectly or materially misdescribed. Price changes after purchase do not change the price of an accepted order.

## Shipping and delays
Our Shipping Policy forms part of these Terms and explains destinations, charges, processing and delivery estimates, tracking and delays. An estimated delivery date is not a waiver of your rights. If we cannot ship within the stated time, we will offer the options required by law, including cancellation and a prompt refund when applicable.

## Returns, refunds and order changes
Our Return & Refund Policy forms part of these Terms. It provides a 30-calendar-day request window for eligible change-of-mind returns, with product-specific hygiene conditions. Used tape and worn or washed hygiene items are subject to the restrictions stated there; unused items are not excluded simply because this is a personal-care store.

Defects, damage, incorrect supply and material misdescription are handled separately. Hygiene exclusions do not remove valid rights to a remedy. Direct change-of-mind exchanges are not offered; eligible items can be returned and reordered. Contact [SUPPORT EMAIL] promptly to request cancellation or an order change before fulfillment.

## Privacy and messages
Our Privacy Policy explains how personal information is collected and used, including Shopify hosting and enhanced services. A purchase does not remove your marketing choices or applicable privacy rights. You can opt out of marketing emails while continuing to receive necessary order communications.

## Reviews and other content you submit
If you submit a review or other material for public display, it must reflect your genuine experience and must not infringe another person’s rights or contain unlawful content. You give us a nonexclusive permission to display that submitted content for its intended purpose. Private support correspondence is not automatically licensed for advertising or publication. We do not require positive reviews as a condition of a refund or prohibit honest negative reviews.

## Intellectual property and external links
Store content belongs to us or its respective rights holders. You may use it for personal shopping purposes. Commercial copying or misuse is not permitted without the relevant permission. External sites have their own terms and privacy practices; a link is not a guarantee of their content or services.

## Responsibility and consumer rights
We are responsible for performing our obligations under the purchase agreement and applicable law. Nothing in these Terms excludes mandatory warranties or remedies, or liability that cannot lawfully be excluded, including liability for fraud or for death or personal injury caused by negligence where applicable. These Terms do not impose mandatory arbitration or a class-action waiver.

## Disputes and applicable law
Please first contact [SUPPORT EMAIL] so we can try to resolve a concern. Any applicable law and court jurisdiction are determined under the rules that apply to your transaction. These Terms do not require a US consumer to give up mandatory protections in their state or to bring a claim exclusively in a foreign court. You may use available small-claims procedures or contact the appropriate consumer authority.

## Changes and other provisions
The version of these Terms in effect when you order applies to that purchase. Later changes apply prospectively unless the law requires otherwise. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. Not immediately enforcing a provision does not waive our rights or yours.

Questions about these Terms: [SUPPORT EMAIL], or Gains Promotion, [COMPLETE VERIFIED BUSINESS ADDRESS, NETHERLANDS].