Refund policy

# Return & Refund Policy

Last updated: [PUBLICATION DATE]

We want you to know what to expect before you order. This policy applies to purchases from [BRAND], operated by Gains Promotion, through [STORE URL]. Contact us at [SUPPORT EMAIL] for help.

## Requesting a return
You may request a change-of-mind return within 30 calendar days after delivery. Email [SUPPORT EMAIL] with your order number, the item you want to return and whether it is unused. A reason is helpful but is not required for an otherwise eligible return. We will explain the next steps and provide a return reference. A request sent within the 30-day window remains timely if our reply arrives later.

Please send the item within 14 calendar days after we send your return instructions. If you need more time, contact us before that deadline. Do not send your return to the address on the shipping label unless we confirm it is the correct return address.

Return address: [RETURN RECIPIENT, STREET AND NUMBER, CITY, STATE/REGION, ZIP/POSTAL CODE, COUNTRY].

## Which items can be returned?
For change-of-mind returns, items must be unused, unwashed, unaltered and in their original saleable condition, with included accessories and any original tags. Keep the product packaging where possible. Opening the outer shipping box does not make an item ineligible.

The following product-specific hygiene conditions apply:

• Leakproof underwear: unworn and unwashed pairs are eligible. Pairs worn against the body, used for leak protection or washed are not eligible for a change-of-mind return. Any hygiene liner or hygiene seal supplied with the item must remain intact.
• Face tape, silicone patches and bunion tape: unused items are eligible if any supplied hygiene seal remains intact and the adhesive or skin-contact surface has not been exposed or contaminated. Tape that has been cut or applied, patches that have been worn or washed, and pieces removed from their protective backing are not eligible for a change-of-mind return.
• Compression socks and wrist/thumb supports: unused, unwashed items are eligible. Items worn in use, soiled, altered or damaged after delivery are not eligible for a change-of-mind return. Simply opening ordinary packaging to inspect an item is not, by itself, a reason to reject it.

A hygiene-seal condition applies only when that product actually has a hygiene seal. It does not mean every product or every opened box is automatically excluded. Individually sealed, unused units in a multipack can be returned if they meet these conditions. The refund is based on the discounted amount paid for those units, not a higher standalone price. Products purchased on sale follow the same rules.

## Defective, damaged, incorrect or misdescribed items
Please contact us as soon as you notice a problem. Include your order number and a short explanation. Photos of the product or packaging can help, but do not send intimate photos or medical records. If photographs are not practical, tell us so we can arrange another way to assess the issue.

The hygiene restrictions and 30-day change-of-mind window do not remove your rights when an item is defective, damaged on arrival, incorrectly supplied or materially different from its description. Washing or use necessary to discover a defect does not automatically invalidate a claim. We will provide the remedy required by applicable law, which may include a replacement or refund. If a return is needed for a confirmed issue that is our responsibility, we will arrange and pay for it. We will not require you to pay return postage for our error. Contact us before shipping back a used hygiene item so we can give appropriate handling instructions or confirm that no return is needed.

## Return costs and original shipping charges
For a change-of-mind return, you pay the actual return postage charged by your chosen carrier. We do not charge a restocking fee. Use a suitable service and keep proof of shipment and tracking so a missing parcel can be investigated. The return address and country are stated above so you can check the cost before buying.

Original shipping charges, if any, are not refunded for change-of-mind returns. If your order qualified for free shipping, we do not deduct an invented outbound shipping charge from your refund.

For a confirmed defect, shipping damage, wrong item or material misdescription for which a refund is due, we refund the affected item and applicable taxes, cover any necessary return shipping and refund any delivery charges attributable to that item as required by law. A full-order refund for our error includes the original delivery charge. Cancellations caused by a shipping delay are handled under our Shipping Policy and applicable law.

## Refund processing
For an eligible returned item, we inspect it and issue the refund within 10 business days after receiving it. If no return is required, we issue the refund within 10 business days after confirming the refund. A shorter deadline required by law takes priority. We will email you when the refund has been issued or explain why a voluntary return does not qualify.

Refunds go to the original payment method and include the amount actually paid for the returned item and applicable refundable taxes. Your payment provider may take additional time to display the credit. Contact us if you have not received our confirmation within the period above, or if your provider cannot locate an issued refund. We do not substitute store credit for a refund you are legally entitled to receive unless you choose it.

## Exchanges
We do not offer direct change-of-mind exchanges. Return an eligible item for a refund and place a new order for the size or product you want. The new order is subject to availability and the price shown at the time. This does not prevent us from providing a replacement for a defective or incorrectly supplied item.

## Cancellations and order changes
Email [SUPPORT EMAIL] as soon as possible, with your order number and “Cancellation” or “Order change” in the subject line. We will attempt to stop or change the order before fulfillment. A request is not confirmed until we reply; we cannot promise a fixed cancellation window after an order is placed.

If we can cancel before dispatch, we refund all amounts paid for the canceled items, including applicable taxes and delivery charges that are no longer incurred, without a cancellation fee. Once dispatched, eligible items may be returned under this policy. Your rights to cancel and receive a refund for a shipping delay or another legal reason are not limited by these operational restrictions.

Nothing in this policy limits mandatory consumer rights or remedies available under applicable law.