Contact information

# Contact Us

Have a question about a product, your order or a return? Contact the [BRAND] team.

Email: [SUPPORT EMAIL]
Customer service hours: [CONFIRMED DAYS, HOURS AND TIME ZONE]
Typical response time: [CONFIRMED RESPONSE TIME IN BUSINESS DAYS]
Website: [STORE URL]

## Order and delivery questions
Include your order number and the email address used at checkout. Describe what you need help with so we can find the right information. Please do not send your full payment-card details, medical records or intimate photographs.

## Returns, refunds and cancellations
Email us before sending a return so we can provide the correct instructions. Eligible change-of-mind returns can be requested within 30 calendar days of delivery, subject to the conditions in our Return & Refund Policy. If you received a defective, damaged, incorrect or materially misdescribed item, tell us what happened so we can arrange an appropriate remedy.

For an urgent cancellation or address correction, include “Cancellation” or “Address change” in the subject line. We will try to help before fulfillment; a request is not confirmed until we reply.

Return address: [RETURN RECIPIENT, STREET AND NUMBER, CITY, STATE/REGION, ZIP/POSTAL CODE, COUNTRY]. Please follow our return instructions rather than the sender address on the parcel.

## Business information
[BRAND] is operated by Gains Promotion, a sole proprietorship in the Netherlands.
Business address: [COMPLETE VERIFIED BUSINESS ADDRESS, NETHERLANDS]
Dutch Chamber of Commerce (KVK) number: [VERIFIED KVK NUMBER]
VAT identification number: [VERIFIED VAT ID, IF APPLICABLE]

The business address is for business correspondence. It is not a walk-in store or an automatic return destination.

## Privacy requests
Email [SUPPORT EMAIL] with “Privacy request” in the subject line. You can also use the data-sharing opt-out page at [STORE URL]/pages/data-sharing-opt-out. Our Privacy Policy explains available rights and choices.