Shipping policy

# Shipping Policy

Last updated: [PUBLICATION DATE]

This policy applies to orders from [BRAND] at [STORE URL]. For delivery help, email [SUPPORT EMAIL] with your order number.

## Where we ship
We ship to the United States. [CONFIRM WHETHER THIS INCLUDES ALL 50 STATES, DC, US TERRITORIES, PO BOXES AND APO/FPO ADDRESSES; LIST ANY EXCLUSIONS HERE.] The destination must be supported at checkout.

## Shipping charges
Standard shipping is free for eligible US orders, with no minimum order amount. Any applicable sales tax is shown at checkout before payment. We do not add a shipping charge after an order has been placed without your agreement.

## Processing and delivery estimates
Order processing: [CONFIRMED MINIMUM–MAXIMUM BUSINESS DAYS] after payment and any necessary order verification.

Standard transit time after dispatch: [CONFIRMED MINIMUM–MAXIMUM BUSINESS DAYS].

Estimated total time from order to delivery: [CONFIRMED TOTAL MINIMUM–MAXIMUM BUSINESS DAYS].

Order cutoff, processing days and time zone: [CONFIRMED CUTOFF, DAYS AND TIME ZONE]. Orders after the cutoff begin processing on the next processing day.

Ships from: [CONFIRMED DISPATCH COUNTRY/COUNTRIES]. Import duties, customs charges and brokerage: [CONFIRMED ARRANGEMENT—STATE WHETHER INCLUDED OR PAYABLE BY THE CUSTOMER, AND MATCH CHECKOUT].

These are estimates, not guaranteed arrival dates. Carrier disruptions, weather, public holidays or customs clearance can affect timing. We will not use a general delay disclaimer to override your cancellation or refund rights. If an item has a different dispatch schedule, it will be clearly disclosed before purchase.

## Tracking and separate packages
We send a shipping confirmation with available tracking information after dispatch. A label-created status does not necessarily mean the carrier has received the parcel. Tracking updates depend on the carrier. Contact us if there is no progress or an order is overdue.

If an order ships in more than one package, we will provide the available shipment details. You will not be charged additional shipping solely because we split an order.

## Delays and cancellations
We will ship within the time stated for your order. If we cannot, we will notify you, explain the revised timing if known, and offer the choice of consenting to the delay or canceling the unshipped items for a prompt refund, as required by law. If no shipment time was stated, the applicable FTC rule generally requires shipment within 30 days. We will follow the rule’s notice, consent and refund requirements rather than assume unlimited consent to a delay.

For a cancellation under the FTC shipping-delay rule, we process the required refund within the applicable statutory deadline—generally within seven working days for covered payment methods, or within one billing cycle where the seller itself is the creditor. We do not apply the ordinary return-inspection period to these cancellations. No return is required for an item that was never shipped.

For other cancellation or address-change requests, contact us immediately. We will try to help before fulfillment, but cannot guarantee changes after dispatch. See our Return & Refund Policy.

## Incorrect addresses and delivery problems
Check your delivery address before ordering. If an error is discovered, contact us promptly. If a parcel is returned because of an address you supplied, we will discuss the available options and any actual redelivery cost before asking you to pay. We do not impose an undisclosed penalty or automatically keep payment for goods you did not receive.

If tracking shows delivery but you cannot locate the parcel, check the delivery details and contact us. We will help investigate with the carrier and resolve confirmed loss, misdelivery or non-delivery according to the facts and applicable law. A carrier scan does not automatically end our responsibility.

For transit damage, keep the packaging where practical and contact us. We will handle damaged, defective or incorrect items under our Return & Refund Policy; you are not required to solve our shipping errors on your own.

## Returns
Eligible change-of-mind returns must be requested within 30 calendar days after delivery. Product-specific hygiene conditions and return costs are explained in our Return & Refund Policy. Delivery issues, defects and incorrect items are treated separately from change-of-mind returns.